Health Care

The Rise of Direct Pay and Cash-Based Healthcare

The Rise of Direct Pay and Cash-Based Healthcare | by Dr. Cristin Dickerson, MD

Healthcare: Confusing, Costly, and Complex

 

When you go to the supermarket all the produce and products available in the store are neatly arranged in aisles, bins, and shelves. Produce can be found in the produce section, cereal in the breakfast food corridor, and the aroma of fresh-baked bread denotes the bakery. You know exactly where to go to get what you need. And if you don’t, you can still find your way as each aisle and section is clearly marked. The prices are plainly visible. Competing products are arranged side-by-side. Consumers can compare apples-to-apples by price per pound, nutrient content, shape, and color. They can determine which is a better value, which has better nutrients, which one is more appealing. This is comparison shopping. Manufacturers and producers compete in an open, transparent environment where most or all of the information needed to make an informed decision is available and easy to access.

Unfortunately, when it comes to healthcare in America, pricing transparency simply does not exist. Instead, our healthcare system is notoriously opaque, beset by systemic complexities, confusing to consumers, and costly. As it stands, that is just the way some in the healthcare industry prefer it to remain. After all, the government, employers, and consumers all keep pumping more and more money at an ever increasing rate into the healthcare system without commensurate returns. Healthcare spending by Americans hit $3.35 trillion dollars last year. Healthcare spending is growing three times faster than workers’ wages. We now spend an astonishing 20 percent of GDP on healthcare alone. Healthcare cost in the United States is so expensive that we pay a higher share of our taxes in relation to our GDP to cover health care than countries that offer universal healthcare to their citizens - including Canada, the United Kingdom, and Australia. Everyone agrees, this trend of high spending for less care is not sustainable.

"When it comes to healthcare in America, pricing transparency simply does not exist. Instead, our healthcare system is notoriously opaque, beset by systemic complexities, confusing to consumers, and costly."

--- DR. CRISTIN DICKERSON, MD

In the absence of meaningful price transparency in an industry wracked by instability and uncertainty, a new cash-based business model has taken shape. Doctors, hospitals, and healthcare providers operating under this new paradigm do not accept any form of insurance. They do not allow private insurers. They do not accept Medicare or Medicaid. They only accept cash. This new approach, for better or worse, is quickly spreading across the country with enthusiasm for the hope of better and less expensive healthcare.

The hard cash healthcare economy

In the hard cash health care system, prices are listed for all to see. A knee replacement may cost $14,000. An MRI may cost $400. The price you see is the price you pay. No bureaucratic runaround or negotiated prices here. This business model is often referred to as a Direct Pay Model, which should not be confused with concierge-style health care services, which still accept insurance. Direct Pay does not accept insurance, it works only on a cash basis. In return, a patient receives one bill that covers the entire procedure, any necessary aftercare, and in some cases, air and hotel costs as well. It offers an all-inclusive package that may cost as much as 50 percent less than if a patient received the same care at a traditional hospital with insurance.

Introducing price transparency in healthcare

The current model of doing business in an industry where no one knows what anything costs is particularly attractive to some vendors in the diagnostic imaging industry. Routine MRIs and other imaging and diagnostic procedures, which are performed hundreds of thousands of times per year across the nation, can cost thousands of dollars per procedure. Yet these steep prices in many cases have no basis in reality. Hospitals and providers charge what they want, and may not even disclose the cost beforehand. Imaging facilities and clinics operating under a Direct Pay system, however, often charge as little a few hundred dollars per exam. The benefits of cash-based care can be particularly transformative in the diagnostic imaging sector, a market projected to be a $36 billion dollar industry by 2021. Introducing price transparency to an industry that touches nearly every patient, provider, and healthcare professional in the entire nation is an excellent start to changing the market.

Not without costs

While good for transparency and comparison shopping and easily applicable to the 55 percent of health care in this country that is employer-based, cash-based care is not for everyone. Further marginalization of vulnerable groups is one glaring weakness associated with the proliferation of Direct Pay establishments. Those with the least means, the poor, the elderly, and the desperately ill who may need more expensive medical care will have to pay at the door or risk being turned away. For these vulnerable people, traditional insurance, particularly Medicare and Medicaid, is critical for survival. Even middle-class families may cringe at some list cash-based prices regardless of transparency, particularly those with preexisting or expensive, chronic conditions or those who have dependents who have severe conditions.

The bottom line

Ultimately, there is no silver bullet solution to the healthcare crisis in America, but the free market commodification of healthcare that Direct Pay and cashed-based care represent is a first step to significantly decreasing employer and individual consumer out of pocket costs. In this fight against the seemingly ever-rising tide of high healthcare costs, the introduction of pricing transparency to this segment of the market may represent the beginning of real change.

"I couldn't recommend Green Imaging enough! The service was invaluable at a critical time for my family member, and exceeded our expectations. As an uninsured patient, my (visiting from abroad) family member was able to get a reasonably-priced MRI done, and I received exceptional service from the Green Imaging team. From making an appointment for us on a short notice to getting the radiologist's report within a couple of days, the Green Imaging team was a godsend. Will definitely use their services again if the need arises, and strongly recommend to anyone looking for great imaging services."

Lidia S.

5-Star Google Review

"Gratefully surprised at the efficiency from the beginning of process to receiving a scheduled appointment."

Jill C.

5-Star business review

"This is the second time I've used Green Imaging. Both times my appointments have been scheduled quickly at convenient locations around my availability. Leo was my most recent scheduler and my appointment was made within a couple hours of submitting my physician's orders."

Betsy M.

5-Star Google review

"Wonderful service, the way they please customers is amazing. I thank Leo for his efforts and accuracy."

Diane T.

5-Star Google review

"This service is amazing and I appreciate it and the service I received so much. This is the 2nd time I've had to get an MRI and they made it so easy to get the appointment at no cost to me. Margo was the rep who helped me and was so professional. Thank you all so much."

Jody C.

5-star Google review

"Very easy and prompt service. I text my request and got an immediate response. I simply had to take a picture of the order, provide my zip code, and list 3 available dates and times. Bada bing bada boom! Appointment was scheduled, I received a text to confirm, I confirmed and off I went to my appointment two days later. No calls.... very quick and easy! I loved it!!"

Diane C.

5-star Google review

"It worked out great as I was able to get my needed MRI for free and they worked with me to find the right place. They even got me in within a couple days of my request. I completely recommend them."

Jennifer G.

5-star Google review

I cannot recommend this company enough for affordable radiology services. After insurance sent me to a clinic that wanted $1400 for a knee MRI, Green Imaging hooked me up with a local imaging clinic. I had a great experience, and my MRI only cost me $350. I have never been more impressed with client/guest services than I was with Nataly who I emailed at 4:30 in the afternoon to let her know she should be expecting my MRI order from my doctor by the next morning. By 10am the next day she had already called them to follow up when she had not yet received it. Her responses to my questions were so quick. There was never any waiting around, and she even scheduled my appointment at the clinic for me. Hopefully I won't need to use them again, but if I had to I definitely would.

HAVEN N.

5-Star Google Review
Travis B. - Testimonial

"Great MRI service. Affordable. Professional. I will continue to use them in the future. Very affordable in contrast to MRI's and cat scans at hospitals. This is the way healthcare should be. Having the ability to know about your cost upfront. I highly recommend this company."

TREVIS B.

5-Star Facebook review
Patient 5-star review of Green Imaging

I cannot say enough nice things about this facility and the staff. I needed an MRI, however I have a high insurance deductible, therefore I had to pay out-of-pocket. Green Imaging and Dr. Dickerson offered very reasonable rates for this situation. Dr. Dickerson emailed me directly and was very accessible.  The staff were pleasant and well trained.

The young man who did my MRI was so nice.  I was very nervous as I have a bit of claustrophobia, he talked me through the procedure and made me feel safe and comfortable. My results were available to my physician the same day.

If you need an MRI or other specialized service, please give the folks at Green Imagining the opportunity to quote you a price.

DEBBIE D.

5-Star Yelp review
Ginie Hebert - Green Imaging testimonial

"I was a huge skeptic. I lucked into Green Imaging on the internet. I did not know about the company and could not find many reviews while doing my due diligence. Hence, why I am writing this review. More people need to know about you guys! I have to say, the entire process has been a wonderful experience. From the time I was contacted, through my skepticism and many questions, to the actual MRI appointment, I received nothing but the best care! Thank you Green Imaging for being patient, kind, professional and understanding of my concerns. The Elite HS imaging location you referred me to was new, clean, friendly and on top of their game. I was in and out faster than I have experienced at other imaging centers. I will definitely let my GP know about you guys! Thanks for saving me so much money! If I need you in the future, I will definitely use you guys again!"

GINIE H.

5-Star Facebook review

Green Imaging is an awesome resource!  They scheduled me for their Austin location at  Central Park Imaging recently for an x-ray and I was very pleased with their service and professionalism. They accommodated me on short notice, worked with my insurance, and my x-ray was much more affordable than I had initially expected. The report came asap and they made sure I had a CD of my exam to take to my follow up doctor's appointment.  Their staff followed up promptly to answer all my questions and help me through the process. Definitely felt like a patient and not just another number.  Thank you Green Imaging!

PAUL S.

Joseph G. - Patient - Testimonial - Green Imaging

"What a great and affordable alternative to expensive hospitals. The woman who scheduled my appointment was extremely helpful and worked very well with my family. Almost all the staff are very welcoming and kind. Wait time was very low, and quality is great. Highly recommend for those with little or no health insurance."

JOSEPH G.

5-Star Facebook review

Easy and affordable! The pricing was much better than I imagined!

GLENN D.

5-Star Facebook review

"Green Imaging is a wonderful resource of radiology services that are independent of traditional health insurance carriers and health systems which allows them to be customer service focused and value (cost) superior. I’m so thankful for their incredible customer service in my time in need."

Scott C.

5-star Google review
?>